Welcome to Orchid Hills – Hill Valley Resorts. By booking a stay or accessing our website, you agree to the following terms and conditions. Please read them carefully.
1. Booking and Payment
-
Bookings are confirmed only after full payment or an advance deposit as specified.
-
Accepted payment methods include UPI, bank transfer, debit/credit cards, and online wallets.
-
Booking confirmations will be sent via email or WhatsApp upon successful payment.
2. Check-In and Check-Out
-
Check-in: From 2:00 PM
-
Check-out: By 12:00 PM
-
Early check-in or late check-out is subject to availability and may incur additional charges.
3. Cancellation and Refund Policy
-
Free cancellation up to 3 days before check-in.
-
Cancellations within 3 days may incur a 1% cancellation fee.
-
No-shows or early checkouts will be charged the full booking amount.
4. Guest Responsibility
-
Guests are expected to maintain the decorum and cleanliness of the property.
-
Any damage to the property or loss of items will be charged accordingly.
-
The management reserves the right to deny entry or remove guests for misconduct without refund.
5. Use of Amenities
-
Swimming pool and other facilities are to be used responsibly.
-
Children must be supervised by adults at all times.
-
The resort is not liable for accidents or injuries due to negligence.
6. Prohibited Activities
-
Illegal activities, drug use, and loud disturbances are strictly prohibited.
-
Pets are not allowed unless otherwise approved in advance.
-
Smoking is only permitted in designated areas.
7. Photography & Media
-
We may capture photos/videos during your stay for promotional purposes.
-
If you wish not to be included, kindly inform us at check-in.
8. Force Majeure
We are not responsible for cancellations or delays due to natural disasters, strikes, pandemics, or circumstances beyond our control.
9. Privacy Policy
Your personal details are handled with confidentiality and used solely for booking and communication purposes.
10. Contact
For any questions, clarifications, or concerns, please contact us:
📧 orchidhills010@gmail.com
📱 +91-7560992225/ 7356551775